Omni-Channel integrated engagement and fulfilment process is a business imperative to remain competitive as the customer expects consistent service level quality irrespective of touch points – online, telephonic, mobile, social media, mail order, visit to office.

Omni-Channel allows business to understand customer profile and preferences, thus enabling cross sell and upsell in a contextual manner.

Omni-Channel requires a new approach that transforms the organization from silos of technology and processes to a seamless ecosystem. WINVEST with its partner Argility has developed proven methodology and tools to assist the customer in defining and implementing Omni-Channel concept.

Solution Highlights

Single View collection

  • Data Quality Management
  • Product Catalogue Management
  • Customer Management
  • Customer Order Management
  • Campaign Management
  • Inventory Management
  • Workforce Management

Point of Service collection

  • E-Commerce

Solutions collection

  • DAMsense
  • Digital Commerce
  • Managed Services
  • Mobility

Innovations collection

  • OpenText Product Suite
  • Encentivize
  • RELEX Solutions
  • StoreForce
  • BuddyBuy

Intelligent Enterprise collection

  • OpenText Process Suite Platform
  • Process Suite add-on products
  • OpenText Process Suite applications
  • OpenText analytics

Services collection

  • Consulting
  • Training
  • Integration
  • Support
  • Bespoke Development
  • Business process automation

Solution Benefits

The innovative solutions help customers to remain agile and customer centric themselves. The transformative solution helps the customers to focus on their customers’ total experience, and not mere the transactions. The hallmarks of the solutions are:

  • Flexibility
  • Customer Centricity
  • Simplicity
  • Cost-efficiency
  • Single-View enablement
  • Seamless integration